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PRIVACY POLICY

Privacy Policy for Gold's Gym DCMetro and GBG (dba Gold's Gym DCMetro) 

Effective Date: Updated: 5.13.24 

Gold's Gym DCMetro and GBG, doing business as Gold's Gym DCMetro ("we", "us", "our", or "Company"), are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us through our fitness facilities, websites, mobile applications, and other services (collectively, the "Services"). 

This Privacy Policy applies only to the Services operated by Gold's Gym DCMetro and GBG. It does not apply to third-party websites or services that may be linked from our Services. 

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1. Information We Collect 

1.1 Personal Information: Includes name, date of birth, gender, email address, phone number, physical address, and other details you provide when signing up for membership, contacting us, or interacting with our staff. 

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1.2 Membership & Account Information: Includes membership type, preferences, check-in history, service usage, billing details (excluding full financial data), username, password, and customer service records. 

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1.3 Payment Information: We use third-party processors to handle your payment information securely. We do not store full credit card numbers, only partial identifiers such as the last four digits for verification purposes. 

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1.4 Device & Usage Data: We collect data like IP address, browser type, device identifiers, and usage metrics from our websites and mobile apps to improve user experience. 

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2. How We Use Your Information 

We use your information to: 

  • Provide and manage your membership and account. 

  • Deliver services and personalize your gym experience. 

  • Process payments and manage billing. 

  • Communicate with you about your account, promotions, and updates. 

  • Monitor and improve our Services. 

  • Comply with legal obligations. 

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3. Sharing Your Information 

We do not sell your data. We may share it: 

3.1 With Affiliates: To support our operations, improve services, or as part of a business transition. 

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3.2 With Third-Party Vendors: For services like payment processing, IT support, analytics, and customer

communication tools. These providers are contractually obligated to use your data only as instructed by us. 

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3.3 With On-Site Partners: For example, trainers or service providers who assist you with your fitness experience. Their use of your information is governed by their own privacy policies. 

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4. Cookies and Tracking Technologies 

We use cookies and similar technologies to: 

  • Enable essential website functions. 

  • Track usage and improve user experience. 

  • Deliver targeted advertisements with consent. 

You can manage cookie preferences in your browser settings. Blocking cookies may limit certain site features. 

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5. Marketing & Communication Preferences 

You may opt out of promotional emails by using the unsubscribe link or contacting us. However, we may still send administrative messages about your membership. 

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6. Data Security 

We maintain physical, technical, and administrative safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. 

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7. Retention Policy 

We retain personal data for the duration of your membership and for a limited time thereafter to comply with legal obligations or resolve disputes. You may request deletion of your data, which will be honored unless we are legally required to retain it. 

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9. Children's Privacy 

Our Services are not intended for children under 12. We do not knowingly collect data from minors without verifiable parental consent. 

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10. Data Transfers 

Your data may be processed in the United States and other jurisdictions where we or our service providers operate. We take appropriate steps to safeguard data transfers as required by law. 

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11. Changes to This Policy 

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" and notify you as required by applicable law. 

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12. Contact Us 

For questions or to exercise your privacy rights, please contact: 

Gold's Gym DCMetro Privacy Office 

Email: memberexperience@goldsgymdcmetro.com 

This policy replaces any previous versions and applies exclusively to Gold's Gym DCMetro and GBG operations. 

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